LAST POST RUN OF 2021 - SATURDAY DECEMBER 11TH - MAKE SURE ALL ORDERS ARE PLACED BEFORE MIDNIGHT DECEMBER 10TH. ANY ORDERS AFTER THAT TIME WILL NOT BE SHIPPED UNTIL JANUARY.

Order Cancellation and Refund Policies

CANCELLATIONS

We do not offer order cancellations after 24 hours of purchase.

If you are wanting to cancel your order after the 24 hour cut off period, you must have extenuating circumstances for your cancelation. We do not offer cancelations for reasons such as, you no longer want the product, post-purchase regrets etc. Please be mindful when spending your money and acknowledge that cancelled orders cost us in shipping, materials and time.

Additionally, if you make a mistake when placing an order, for example; ordering the wrong size clothing item, ordering an item you already own etc, please do not place another order with the correct item. Instead email us directly at natalieabbottdesign@aol.com, this is easier and quicker for both parties as we can amend the order on our end. This means no extra transactions for you and we can restock the wrong item instantly. Please note this is only valid on outstanding and unfulfilled orders. Any order errors within shipped and delivered orders must follow the return and refund process, please see all return and refund information below. 

We also reserve the right to cancel any fraudulent seeming orders, such as multiple separate orders of the exact same product to the same shipping address. We will always contact you via email first to ask for written confirmation that the orders are genuine, and we will refund the difference of shipping where necessary. However, if we do not hear back from you within a stated time period, then we do have the right to cancel any orders that seem fraudulent. If you have any questions or queries about this, please contact us directly.

 

RETURNS AND REFUNDS

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn and/or unused, and in its original packaging. You’ll also need the receipt or proof of purchase (email evidence is accepted). We do not accept returns or refunds on late deliveries or lost mail, this is out of our hands and we cannot take responsibility for the shipping process.

To start a return, contact us at natalieabbottdesign@aol.com. If the circumstances surrounding your want and reason for a return are accepted, we will provide the details you need to send it back to us and you will need to pay for the return's shipping. Items sent back to us without first requesting a return will not be accepted. We do not pay for you to return products back to us, the shipping for the returns are to be paid by the customer. Please also note that once your order has been shipped, the cost you paid for shipping will not be refunded. This is due to that cost being paid to ship it originally, shipping is non-refundable. 


We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Damages and issues

Please inspect your order upon delivery and contact us immediately if an item is damaged. If the item is defective, damaged or if you receive the wrong item please photograph the evidence and contact us via our email. We will evaluate the issue and make amend the situation according to your specific situation.

 

Exceptions / non-returnable items
The following items are non-refundable; Commissioned work, Customisable Art Prints, Emo Since... Custom Date Art Print, Gift Cards, Tattoo Permission Tickets, £10 Mystery Box and £25 Mystery Box. Please get in touch if you have questions or concerns about your specific item. Sale items are also non-returnable and non-refundable. You are also not eligible for a refund on items bought before a sale/discount goes live. If you buy the item at full price, for it to then be reduced later that day/week/month/etc., you are not eligible for a refund on the difference.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Please note if you are a recurring customer who frequently cancels orders, returns orders or requests refunds then we reserve the right to deny your custom. We are a small business therefore we often do not recover quickly from multiple/large cancellations and/or multiple/large refunds. We are not a large business with excess money to instantly refund an order no matter the size, so please be mindful when buying from us or any other small business.