Refund and Shipping Policies

REFUND POLICIES

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn and/or unused, and in its original packaging. You’ll also need the receipt or proof of purchase (email evidence is accepted). We do not accept returns or refunds on late deliveries or lost mail, this is out of our hands and we cannot take responsibility for the shipping process.

To start a return, contact us at natalieabbottdesign@aol.com. If your return is accepted, we will provide the details you need to send it back to us and you will need to pay for the return's shipping. Items sent back to us without first requesting a return will not be accepted.

 

Damages and issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Custom products cannot be returned due to the nature of the product. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

SHIPPING POLICIES

All our international orders are only ever sent via Royal Mail International Tracked. We do not offer a cheaper standard shipping as this means we cannot track the order. If an issue arises with an order, we always want to know where the issue is so we can assess the situation and give you information regarding your order. This shipping we chose also covers the full compensation, which then allows us to offer refunds for any lost orders.

 

For international orders only, once each order is shipped, you will be given a tracking number, please go to https://www3.royalmail.com/track-your-item#/ and enter your tracking number. Once it has left the UK, you will then be able to track it via your country's postal service tracking webpage.

 

Most UK orders can take 2-4 working days via 1st Class shipping. If you are a UK customer and have issues with your order not arriving within 2 weeks of shipping, please contact us.

Most international orders can take around 3-4 weeks to arrive, these times can be drastically longer, so please be patient and check the tracker before contacting us. The tracker may not move for a few days as it may be in transit. If the tracker has not moved or progressed within 2 weeks, then please contact us and we will look into it. These are rough guidelines of how long an order can get to you, we are not responsible for it taking longer than the timescale guesses provided.

Please be patient with your orders and shipping times, once it leaves our hands we have zero control on how fast it gets to you. With the added limitations from COVID-19, please be extra patient! We do not take responsibility for delays and will not offer a refund if your order doesn't get to you within these rough shipping guidelines. Once you order from our store, you are agreeing to the terms of service and our shipping & refund policies.