**TERMS AND CONDITIONS UPDATED 08/07/2022 FOR SHIPPING TO GERMANY**
Please be patient with your orders and shipping times, once it leaves our hands we have zero control on how fast it gets to you. With the added limitations from the ongoing effects of COVID-19, we ask that you please be extra patient with us and the postal services! We do not take responsibility for delays and will not offer a refund if your order doesn't get to you within these rough shipping guidelines. Once you order from our store, you are agreeing to the terms of service and our shipping & refund policies. To read our refund policies, please follow this page for all the relevant information.
Domestic Shipping - UK only
Most UK orders can take 4-5 working days via 2nd Class shipping. If you are a UK customer and have issues with your order not arriving within 2 weeks of shipping, please contact us and we will resolve it as best as we can.
As of July 8th 2022, we are currently suspending shipping to Germany due to the ongoing issues with the new LUCID packaging rules for businesses to ship to Germany. We are still trying to amend this issue as we don't want to stop shipping to Germany, as we value all customers, in every country. Once this is amended, this will be further updated via this page.
Taxes, duties and a clearance fee may be applied when items are sent from Great Britain to the EU. Meaning all items are subject to VAT, custom duties and/or a clearance fee. The taxes and duties depend on the contents’ value and customers may be charged upon delivery of the goods by the carrier.
The thresholds and the amount charged vary from country to country. So please check these charges before purchasing as we are not liable or responsible for these charges.
You, the customer, are responsible for covering these fees and charges, which will need to be paid in order to receive your parcel. We, Natalie Abbott Design, are not responsible or in control of any additional charges that may occur and are only responsible for the shipping costs.
By ordering from us and our website, you are agreeing to our terms & conditions, as well as our shipping and refund policies. Compensation for fees of any size is not available.
International Shipping - EU and Rest of the World
All international orders are only sent via Royal Mail International Tracked. We do not offer a cheaper standard shipping as this means we cannot track the order. If an issue arises with an order, we want to know where the issue is so we can assess the situation and give you information regarding your order. This shipping we chose also covers the full compensation, which then allows us to offer refunds for any lost orders.
For international orders only, once each order is shipped, you will be given a tracking number, please go to https://www3.royalmail.com/track-your-item#/ and enter your tracking number. Once it has left the UK, you will then be able to track it via your country's postal service tracking webpage.
Most international orders can take around 3-4 weeks to arrive, these times can be drastically longer, so please be patient and check the tracker before contacting us. The tracker may not move for a few days as it may be in transit. If the tracker has not moved or progressed within 2 weeks, then please contact us and we will look into it. These are rough guidelines of how long an order can get to you, we are not responsible for it taking longer than the timescale guesses provided.